ABAP System not available
1 . Detailed description of the Issue: ABAP System not available 
2 . GXP impact : No 
3. Actions taken: The BIX system is on-demand system and available only on Thursdays "07:30 CET - 18:00 CET" 
4. Root cause: The ticket was generated outside the defined operational hours of the BIX 
5. Workaround: NA 
6. Solution: Blackout has to be in place for NO ticket generation