Alert ID: 9476977 - Account: EU2-AAE-050 - Agent: AWSDBIIRLL0001.JNJ.COM - Status: UNAVAILABLE
Oracle DB server became unresponsive due to high memory utilization, causing ORA-12170 (DB connection timeout) errors from the SAP ABAP application server. 
Impact: Database connection initialization failed and multiple dialog work processes stopped, leading to ABAP system unavailability. 
  
current status - database responsiveness restored, SAP–DB connectivity re-established, and system availability verified. 
 