RE: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 23-Jan-2026 09:46:05 EST
From: Mathur, Deepshikha [GTSUS Non-J&J]  
Sent: Friday, January 23, 2026 8:45 PM 
To: Kumari, Kanchan [JJCUS NON-J&J] <KKuma124@ITS.JNJ.com>; Kumar, Gb manoj [GTSUS NON-J&J] <GKumar71@ITS.JNJ.com>; TS Data Integration Platform Automations <sa-diq-s@ITSUSRALSP07384.jnj.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dinagaran, Dinesh [GTSUS Non-J&J] <ddinagar@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@its.jnj.com>; Matiazzo, Leonardo [TS LATAM] <lmatiaz@ITS.JNJ.com> 
Subject: RE: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 23-Jan-2026 09:46:05 EST 
 
Hello @Kumar, Gb manoj [GTSUS NON-J&J], 
 
Logger started and Archives are released.Please work on the RCA and resolution ASAP. 
 
Regards, 
Deepshikha Mathur 
 
From: Kumari, Kanchan [JJCUS NON-J&J] <KKuma124@ITS.JNJ.com>  
Sent: Friday, January 23, 2026 8:28 PM 
To: Kumar, Gb manoj [GTSUS NON-J&J] <GKumar71@ITS.JNJ.com>; TS Data Integration Platform Automations <sa-diq-s@ITSUSRALSP07384.jnj.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dinagaran, Dinesh [GTSUS Non-J&J] <ddinagar@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com>; Matiazzo, Leonardo [TS LATAM] <lmatiaz@ITS.JNJ.com> 
Subject: RE: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 23-Jan-2026 09:46:05 EST 
 
This is two day consecutively now, where are we with the fix on this issue ? 
 
++ @Dinagaran, Dinesh [GTSUS Non-J&J] – one more occurrence, FYI.  
 
Thanks and Regards 
Kanchan Kumari 
 
(SAP Basis NA1 team) 
(c) :  +1 848-295-2907 
(e) : kkuma124@its.jnj.com 
Hotline Number: +91 9819965863 / +91 8879784132 
 
From: Kumar, Gb manoj [GTSUS NON-J&J] <GKumar71@ITS.JNJ.com>  
Sent: Friday, January 23, 2026 9:57 AM 
To: TS Data Integration Platform Automations <sa-diq-s@ITSUSRALSP07384.jnj.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com> 
Subject: RE: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 23-Jan-2026 09:46:05 EST 
 
++ INC000031696042 
 
Thanks & Regards, 
G B Manoj Kumar 
JJT TS Integrations Platform Team 
Contact:+91-9381735159 
E-mail: GKumar71@its.jnj.com 
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot gaurantee a response for email/IM without a valid service request.  
Feel refer to the operational calendar for planned maintanence windows, upgrades, change freeze windows, etc. 
 
 
 
From: Kumar, Gb manoj [GTSUS NON-J&J] <GKumar71@ITS.JNJ.com>  
Sent: Friday, January 23, 2026 8:22 PM 
To: TS Data Integration Platform Automations <sa-diq-s@ITSUSRALSP07384.jnj.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com> 
Subject: RE: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 23-Jan-2026 09:46:05 EST 
 
HI @DL-JNJNA-TS-BASIS-Support-NA1, 
 
Logger streaming the CDC data from VISTA PROD PHT has gone down due to write intent issues while performing write operations on the CDCT files to log the checkpoint on the EFS mount point. 
 
Please help keep the archives on hold ASAP and help bring up the logger by warm start. 
 
260123 112215 LNX64 3 PWX-03504 DBAPI SEQ Filename 
                      "/informatica/pwx_install/capture/CDCT_PWXCDC" Write 
                      error 006b:Record is locked in 00:unknown call on 
                      00:unknown file code. Recno:101, length:384. 
260123 112215 LNX64 3 PWX-00274 DBAPI Error. DB_UPDATE failed for file 
                      /informatica/pwx_install/capture/CDCT_PWXCDC. 
260123 112215 LNX64 3 PWX-36942 Operation <UPDATE> failed for CDCT object type 
                      <FILE> with key 
                      <04|20250920131426000000|0000|2601231117001> 
260123 112215 LNX64 3 PWX-36940 Closed file 
 
 
Thanks & Regards, 
G B Manoj Kumar 
JJT TS Integrations Platform Team 
Contact:+91-9381735159 
E-mail: GKumar71@its.jnj.com 
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot gaurantee a response for email/IM without a valid service request.  
Feel refer to the operational calendar for planned maintanence windows, upgrades, change freeze windows, etc. 
 
 
 
From: TS Data Integration Platform Automations <sa-diq-s@ITSUSRALSP07384.jnj.com>  
Sent: Friday, January 23, 2026 8:16 PM 
To: DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com> 
Subject: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 23-Jan-2026 09:46:05 EST 
 
JJT TS Integrations Platform Team 
INFORMATICA CDC Monitoring 
VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 23-Jan-2026 09:46:05 EST 
PowerExchange ERP:	VISTA PROD 
PWX ERP Server:	AWSDWMNVAL0011 
PWX ERP DB:	PHT 
PWX ERP DL:	DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com 
 
ERP Assignment Group:	SAP L1 
ERP Region:	NA_PROD 
Logger Status:	Logger Not Running 
Listener Status:	Listener Running 
 
 
Report generated at: 23-Jan-2026 09:46:05 EST  
JJT TS Integrations Platform Team  
 
 
 
