Alert ID: 9640802 - Account: SYN-Q14-020 - Agent: AWSDBIIRLL0003.JNJ.COM - Status: UNAVAILABLE
1. Detailed Description of the Issue -Alert ID: 9640802 - Account: SYN-Q14-020 - Agent: AWSDBIIRLL0003.JNJ.COM - Status: UNAVAILABLE  
2.  GXP Impact – No 
3. Actions Taken –control M outage activated  
4. Root Cause –  system is under refresh activity  
5. Workaround –control M outage activated  
6. Solution – NA 
7. Customer Feedback – NA 
8. Change Reference –