REOPENED : I've been locked out of an order again, this happened to me last week and I know it has happened to a few others on site. What is happening, this was
Lock is auto released from the system. BASIS team did not have to take any action. 
 
Issue :- User unable to perform the task and session gets locked with same user Id. 
As per discussion happened in the call with User(Arthur Krantz), basis team has requested user to report the next occurring incident immediately so it can be troubleshooted to find the root cause. 
SR will be raised to track this issue.