Not able to access the SAP LOGON,
1.Detailed description of the Issue: Not able to access the SAP LOGON, 
2. Gxp Impact – NA 
3. Actions taken : Mail sent to user 
4. Root cause: User got a new PC and had installed SAP older version. 
5. Workaround: NA 
6. Solution: Asked the user to install the SAP GUI ver 8.00. 
7. customer feedback: After reinstalling, user confirmed he is able to login to SAP now. Hence closing this request. 
8. Change reference: NA 
 
