Logger down on VISTA PROD PHT
Hi @Chepuri, Avinash [GTSUS NON-J&J], 
 
Logger & listener is up and running fine, please proceed with the release of archives. 
 
Thanks & Regards, 
Nilesh Raghav 
JJT TS Integrations Platform Team 
Contact:+91-9610447466 
E-mail: nraghav@its.jnj.com 
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot guarantee a response for email/IM without a valid service request.  
Feel refer to the operational calendar for planned maintenance windows, upgrades, change freeze windows, etc. 
  
________________________________________ 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com> 
Sent: Saturday, June 6, 2026 2:37 PM 
To: Raghav, Nilesh [JJCUS NON-J&J] <NRaghav@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com <DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com>; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com> 
Subject: RE: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 05-Jun-2026 21:01:14 EST || INC000032215828  
  
Hi Nilesh, 
  
The missed archives have been restored, and logger is up and running fine. Please check and confirm for archives release. 
  
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
  
  
  
From: Raghav, Nilesh [JJCUS NON-J&J] <NRaghav@ITS.JNJ.com>  
Sent: Saturday, June 6, 2026 12:52 PM 
To: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com> 
Subject: Re: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 05-Jun-2026 21:01:14 EST || INC000032215828 
  
Hi @Chepuri, Avinash [GTSUS NON-J&J]/Team, 
  
Could you please provide an update on this. 
  
Thanks & Regards, 
Nilesh Raghav 
JJT TS Integrations Platform Team 
Contact:+91-9610447466 
E-mail: nraghav@its.jnj.com 
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot guarantee a response for email/IM without a valid service request.  
Feel refer to the operational calendar for planned maintenance windows, upgrades, change freeze windows, etc. 
  
  
  
________________________________________ 
From: Raghav, Nilesh [JJCUS NON-J&J] <NRaghav@ITS.JNJ.com> 
Sent: Saturday, June 6, 2026 9:03 AM 
To: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com <DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com>; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com> 
Subject: Re: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 05-Jun-2026 21:01:14 EST || INC000032215828  
  
Hi @Chepuri, Avinash [GTSUS NON-J&J], 
  
Initially, the logger went down due to write intent issues while updating the CDCT files on the EFS mount. 
  
Again, it went down due to missing archives. 
  
Error: 
260606 000200 LNX64 3 PWX-36490 ORAD Info: PWX-36491 messages that were 
                      associated with thread LRdr1 at extraction termination: 
260606 000200 LNX64 3 PWX-36491 ORAD Info: PWX-36107 ORAD: Log reader requested 
                      an alternate log for THREAD# 1 sequence 30352 and no 
                      alternate was available. 
260606 000200 LNX64 3 PWX-36491 ORAD Info: PWX-36148 ORAD: Read failure 
                      occurred processing log file 
                      /oracle/PHT/oraarch/PHTarch1_30352_1190540565.dbf, 
                      sequence 30352. 
  
  
Kindly restore the missing archives from starting from SCN : 30352. 
  
  
Thanks & Regards, 
Nilesh Raghav 
JJT TS Integrations Platform Team 
Contact:+91-9610447466 
E-mail: nraghav@its.jnj.com 
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot guarantee a response for email/IM without a valid service request. 
Feel refer to the operational calendar for planned maintenance windows, upgrades, change freeze windows, etc. 
  
________________________________________ 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com> 
Sent: Saturday, June 6, 2026 8:34 AM 
To: Raghav, Nilesh [JJCUS NON-J&J] <NRaghav@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com <DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com>; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com> 
Subject: RE: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 05-Jun-2026 21:01:14 EST || INC000032215828 
  
Hi Nilesh, 
  
We have successfully brought up the logger on the server. Could you please check from your end and confirm if you are able to proceed with the archive release? Additionally, it would be helpful if you could investigate the root cause of why the logger went down in the first place. 
  
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1 
  
  
  
From: Raghav, Nilesh [JJCUS NON-J&J] <NRaghav@ITS.JNJ.com> 
Sent: Saturday, June 6, 2026 8:24 AM 
To: S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com> 
Subject: Re: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 05-Jun-2026 21:01:14 EST || INC000032215828 
  
Hi @DL-JNJNA-TS-BASIS-Support-NA1, 
  
Could you please provide an update on this. 
  
Thanks & Regards, 
Nilesh Raghav 
JJT TS Integrations Platform Team 
Contact:+91-9610447466 
E-mail: nraghav@its.jnj.com 
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot guarantee a response for email/IM without a valid service request. 
Feel refer to the operational calendar for planned maintenance windows, upgrades, change freeze windows, etc. 
  
________________________________________ 
From: S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com> 
Sent: Saturday, June 6, 2026 6:42 AM 
To: TS Data Integration Platform Automations <sa-diq-s@ITSUSRALSP07384.jnj.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com <DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com>; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com> 
Subject: RE: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 05-Jun-2026 21:01:14 EST || INC000032215828 
  
++ inc 
  
  
Thanks & Regards, 
Sreevardan S 
JJT TS Integrations Platform Team 
E-mail: SS105@its.jnj.com 
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot gaurantee a response for email/IM without a valid service request. 
Feel free to  refer the  operational calendar for planned maintanence windows, upgrades, change freeze windows, etc. 
  
  
  
From: S, Sreevardan [GTSUS NON-J&J] 
Sent: Friday, June 5, 2026 7:08 PM 
To: TS Data Integration Platform Automations <sa-diq-s@ITSUSRALSP07384.jnj.com>; DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@its.jnj.com> 
Subject: RE: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 05-Jun-2026 21:01:14 EST 
  
HI @DL-JNJNA-TS-BASIS-Support-NA1, 
  
Logger streaming the CDC data from VISTA PROD PHT has gone down due to write intent issues while updating the CDCT files on the EFS mount. Kindly keep the archives on hold and help bring up the logger by warm start. 
  
260605 215631 LNX64 3 PWX-33289 Condense: Condense completed. Total Records=42, 
                      Inserts=10, Updates=16,Deletes=0, UOWs =16 
260605 215631 LNX64 3 PWX-03504 DBAPI SEQ Filename 
                      "/informatica/pwx_install/capture/CDCT_PWXCDC" Write 
                      error 006b:Record is locked in 00:unknown call on 
                      00:unknown file code. Recno:1171, length:384. 
260605 215631 LNX64 3 PWX-00274 DBAPI Error. DB_UPDATE failed for file 
                      /informatica/pwx_install/capture/CDCT_PWXCDC. 
260605 215631 LNX64 3 PWX-36942 Operation <UPDATE> failed for CDCT object type 
                      <FILE> with key 
                      <04|20250920131426000000|0000|2606052151001> 
  
  
Thanks & Regards, 
Sreevardan S 
JJT TS Integrations Platform Team 
E-mail: SS105@its.jnj.com 
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot gaurantee a response for email/IM without a valid service request. 
Feel free to  refer the  operational calendar for planned maintanence windows, upgrades, change freeze windows, etc. 
  
  
  
From: TS Data Integration Platform Automations <sa-diq-s@ITSUSRALSP07384.jnj.com> 
Sent: Friday, June 5, 2026 7:01 PM 
To: DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com> 
Cc: Paramasivam, Srinath [GTSUS Non-J&J] <sparama1@ITS.JNJ.com> 
Subject: VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 05-Jun-2026 21:01:14 EST 
  
JJT TS Integrations Platform Team 
INFORMATICA CDC Monitoring 
VISTA PROD running on server AWSDWMNVAL0011 with the component logger is not running @ timestamp 05-Jun-2026 21:01:14 EST 
PowerExchange ERP:	VISTA PROD 
PWX ERP Server:	AWSDWMNVAL0011 
PWX ERP DB:	PHT 
PWX ERP DL:	DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com 
 
ERP Assignment Group:	SAP L1 
ERP Region:	NA_PROD 
Logger Status:	Logger Not Running 
Listener Status:	Listener Running 
 
 
Report generated at: 05-Jun-2026 21:01:14 EST 
JJT TS Integrations Platform Team 
 
 
  
