Location-Based Situation:  CRITICAL:  Please see Log tab for full information. Multiple alerts affecting site : 1003 ROUTE 202 NORTH <INC>  
Detailed Description of the Issue 
The SAP system EUROPE2?IS?SNC?DEV?QDE was reported as unavailable following a scheduled housekeeping activity. Post?maintenance, the SAP instance services required validation as part of availability checks. The issue was related to SAP startup services verification at the operating system level after the change activity. 
 
2. GxP Impact 
Not required at the moment. 
 
3. Actions Taken 
 
Logged in to the application server AWSDLJIRLL0015 at OS level. 
Verified SAP Start Service (sapstartsrv) processes using OS commands. 
Checked SAP instance startup logs (sapstartsrv.log). 
Validated SAP instance process status. 
Confirmed SAP system start time and process health. 
 
OS?level Verification Performed 
Shellps -ef | grep sapstartsrvShow more lines 
Observed sapstartsrv processes running for: 
 
SAP Host Agent 
SAP Solution Manager Diagnostics 
SAP QDE instance (DVEBMGS00) 
 
 
4. Root Cause 
The unavailability was observed post planned maintenance activity. 
Change Details: 
 
System: EUROPE2?IS?SNC?DEV?QDE 
Activity: Housekeeping (Parameter Update) 
Start Time: 27?03?2026 08:00 
End Time: 27?03?2026 10:00 
Change ID: CHG000011382377 
 
The issue was related to post?change validation of SAP startup services, not due to application failure. 
 
5. Workaround 
 
Verified SAP Start Services at OS level. 
Confirmed that sapstartsrv services were running. 
Ensured SAP instance processes were active and healthy. 
 
 
6. Solution 
 
SAP services and instance processes are currently running as expected. 
No errors observed in startup logs. 
SAP instance is fully operational.