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1 . Detailed description of the Issue: BDB is an on?demand system available until 18:00 CET. A support ticket was raised at 18:36 CET, which was outside the defined system availability window 
2 . GXP impact : No 
3. Actions taken: Confirmed that the ticket was raised outside supported hours. 
4. Root cause: The ticket was raised outside the defined operational hours of the BDB  
5. Workaround: NA  
6. Solution: NA 
7. Not Received : NA  
8. Change reference: NA