Alert ID: 9725232 - Account: EU2-AJE-050 - Agent: AWSDBIIRLL0001.JNJ.COM - Status: UNAVAILABLE
1. Detailed Description of the Issue: 
The Control-M Agent associated with the below account and host was found in UNAVAILABLE status: 
Account: EU2-AJE-050 
Agent Host: AWSDBIIRLL0001.JNJ.COM 
2. GxP Impact: 
No GxP impact identified at this time. 
3. Actions Taken: 
Verified the Control-M Agents status via Control-M console. 
Confirmed the agent was impacted during the planned activity window. 
4. Root Cause: 
The issue occurred due to a planned full system restart of the AJE QA system as part of an approved change activity. 
5. Workaround: 
Monitored and validated the Control-M Agent status post system restart. 
Ensured the agent reconnected successfully after services resumed. 
6. Resolution: 
The Control-M Agent became available automatically after completion of the system/application restart. No further action required. 
7. Change Reference Details: 
System: JANSSENONE-IS-EWM-QA-AJE 
Activity: Full System Restart 
Start Time: 05/06/2026 09:00 
End Time: 05/06/2026 17:00 
Status During Activity: Unavailable (as expected) 
Change Request: CHG000011413681