RE: SAP ERP USROTC QA running on server AWSDLCNVAL000Q with the component logger is not running @ timestamp 15-Jun-2026 08:30:19 EST
Hi @Chepuri, Avinash [GTSUS NON-J&J], 
 
Logger and listener were up and running fine. Kindly proceed with the release of archives. 
 
Thanks & Regards, 
Divya Govindharapu 
JJT TS Integrations Platform Team 
Contact:+918523062263 
E-mail: dgovind1@its.jnj.com  
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot gaurantee a response for email/IM without a valid service request.  
Feel refer to the operational calendar for planned maintanence windows, upgrades, change freeze windows, etc. 
 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>  
Sent: Monday, June 15, 2026 8:00 PM 
To: Govindharapu, Divya [GTSUS NON-J&J] <DGovind1@ITS.JNJ.com>; Kumari, Pratibha [JJCIN NON-J&J] <PKuma421@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com> 
Subject: RE: SAP ERP USROTC QA running on server AWSDLCNVAL000Q with the component logger is not running @ timestamp 15-Jun-2026 08:30:19 EST 
 
Hi @Govindharapu, Divya [GTSUS NON-J&J], 
 
Please check now once. 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: Govindharapu, Divya [GTSUS NON-J&J] <DGovind1@ITS.JNJ.com>  
Sent: Monday, June 15, 2026 7:39 PM 
To: Kumari, Pratibha [JJCIN NON-J&J] <PKuma421@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com> 
Subject: RE: SAP ERP USROTC QA running on server AWSDLCNVAL000Q with the component logger is not running @ timestamp 15-Jun-2026 08:30:19 EST 
 
Hi @Kumari, Pratibha [JJCIN NON-J&J], 
 
We could see logger is failing due to missing archives now. Kindly restore missing archives . 
 
Restart SCN: 45032861133057 
 
Thanks & Regards, 
Divya Govindharapu 
JJT TS Integrations Platform Team 
Contact:+918523062263 
E-mail: dgovind1@its.jnj.com  
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot gaurantee a response for email/IM without a valid service request.  
Feel refer to the operational calendar for planned maintanence windows, upgrades, change freeze windows, etc. 
 
From: Kumari, Pratibha [JJCIN NON-J&J] <PKuma421@ITS.JNJ.com>  
Sent: Monday, June 15, 2026 7:01 PM 
To: Govindharapu, Divya [GTSUS NON-J&J] <DGovind1@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com> 
Subject: RE: SAP ERP USROTC QA running on server AWSDLCNVAL000Q with the component logger is not running @ timestamp 15-Jun-2026 08:30:19 EST 
 
Hello @Govindharapu, Divya [GTSUS NON-J&J], 
As requested, we have held the archive job and started the logger. The logger is now running fine. Kindly check from your end and confirm us so that we can release the archive job. 
  
 
 
 
Thanks and Regards, 
Pratibha Kumari 
 
 
 
From: Govindharapu, Divya [GTSUS NON-J&J] <DGovind1@ITS.JNJ.com>  
Sent: Monday, June 15, 2026 6:32 PM 
To: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com> 
Subject: RE: SAP ERP USROTC QA running on server AWSDLCNVAL000Q with the component logger is not running @ timestamp 15-Jun-2026 08:30:19 EST 
 
++ INC000032253403 
 
Thanks & Regards, 
Divya Govindharapu 
JJT TS Integrations Platform Team 
Contact:+918523062263 
E-mail: dgovind1@its.jnj.com  
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot gaurantee a response for email/IM without a valid service request.  
Feel refer to the operational calendar for planned maintanence windows, upgrades, change freeze windows, etc. 
 
From: Govindharapu, Divya [GTSUS NON-J&J] <DGovind1@ITS.JNJ.com>  
Sent: Monday, June 15, 2026 6:19 PM 
To: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Cc: DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM>; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com> 
Subject: RE: SAP ERP USROTC QA running on server AWSDLCNVAL000Q with the component logger is not running @ timestamp 15-Jun-2026 08:30:19 EST 
 
Hi @DL-JNJNA-TS-BASIS-Support-NA1, 
 
Logger streaming the CDC data from SAP ERP USROTC QA running on server AWSDLCNVAL000Q has gone down due to write intent issues while updating the CDCT files on the EFS mount. Kindly keep the archives on hold and help bring up the logger by warm start. 
 
Error: 
260615 062537 LNX64 3 PWX-03504 DBAPI SEQ Filename  
                      "/informatica/pwx_install/capture/CDCT_PWXCDC" Write  
                      error 006b:Record is locked in 00:unknown call on  
                      00:unknown file code. Recno:668, length:416.  
260615 062537 LNX64 3 PWX-00274 DBAPI Error. DB_UPDATE failed for file  
                      /informatica/pwx_install/capture/CDCT_PWXCDC.  
260615 062537 LNX64 3 PWX-36942 Operation <UPDATE> failed for CDCT object type  
                      <FILE> with key  
                      <04|20260318071020000000|0000|2606150624001>  
260615 062537 LNX64 3 PWX-36940 Closed file  
 
 
 
 
Thanks & Regards, 
Divya Govindharapu 
JJT TS Integrations Platform Team 
Contact:+918523062263 
E-mail: dgovind1@its.jnj.com  
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot gaurantee a response for email/IM without a valid service request.  
Feel refer to the operational calendar for planned maintanence windows, upgrades, change freeze windows, etc. 
 
From: TS Data Integration Platform Automations <sa-diq-s@ITSUSRALSP07384.jnj.com>  
Sent: Monday, June 15, 2026 6:00 PM 
To: DL-NCSUS-GTS-INFA-EDG@ITS.JNJ.com; DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com> 
Cc: DL-ITS-APPS-BI-T1-INFA <DL-NCSUS-APPS-BI-T1-INFA@ITS.JNJ.COM> 
Subject: SAP ERP USROTC QA running on server AWSDLCNVAL000Q with the component logger is not running @ timestamp 15-Jun-2026 08:30:19 EST 
 
JJT TS Integrations Platform Team 
INFORMATICA CDC Monitoring 
SAP ERP USROTC QA running on server AWSDLCNVAL000Q with the component logger is not running @ timestamp 15-Jun-2026 08:30:19 EST 
PowerExchange ERP:	SAP ERP USROTC QA 
PWX ERP Server:	AWSDLCNVAL000Q 
PWX ERP DB:	MY2 
PWX ERP DL:	DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com 
 
ERP Assignment Group:	SAP L1 
ERP Region:	NA_NON_PROD 
Logger Status:	Logger Not Running 
Listener Status:	Listener Running 
 
 
Report generated at: 15-Jun-2026 08:30:19 EST  
JJT TS Integrations Platform Team  
 
 
 
