Unable to open SO: 45563154 and 45569760 for KSA orders.System thinks that I have it opened already but not processing any SO.I have closed SO's properly.Can
Incident Resolution Summary 
1. Issue Description: 
The user reported being unable to open Sales Orders 45563154 and 45569760 for KSA orders. 
2. GxP Impact: 
No GxP impact identified at this time. 
3. Actions Taken: 
Reviewed system locks in SM12 to investigate potential access issues. 
4. Root Cause: 
Multiple locks were identified for the user, which prevented access to all orders. 
5. Workaround: 
As confirmed via chat, the issue was resolved by Silva and her team. 
6. Solution: 
No action was required from the Basis team. The user confirmed via chat that the issue has been resolved and they are now able to process the orders. 
Incident closed as resolved.