SAP - Unable to log in
1. Detailed description of the Issue : User was not able to access RPE System 
2. GXP impact : No 
3. Actions taken : Checked with user and provided him with the Link to ERP Launchpad. After that noticed that the user account is locked in RPE. so with the help of password reset tool 
we helped the user to unlock his account. 
4. Root cause : user did not have Link to ERP Launchpad and Password reset tool due to changing of Laptops. 
5. Workaround : No  
6. Solution : Provided him the Link to ERP Launchpad and also provided him the Link to Password RESET Tool in any case his account is locked. 
7. Customer feedback :Received