Bad Performance of Gateway Service Reque
. Detailed Description of the Issue 
An alert was triggered for Bad Performance of Gateway Service Requests, indicating elevated response times within the system for a brief duration. 
 
2. GxP Impact 
Not required at the moment. 
No GxP-relevant systems or processes were impacted during the incident window. 
 
3. Actions Taken 
 
System performance was analyzed using transaction ST03. 
It was observed that the overall dialog response time exceeded the threshold value briefly. 
Continuous monitoring was performed to ensure system stability during and after the alert. 
 
 
4. Root Cause 
The alert was generated when user CPIC-HERMDVL executed transaction SAPMHTTP, which temporarily increased system load and resulted in elevated response times. 
 
5. Workaround 
To mitigate the issue, the running processes were allowed to complete naturally. 
Once the transaction execution finished, the system response time normalized without requiring manual intervention. 
 
6. Resolution / Solution 
 
The overall response time is now below the defined threshold value. 
System and alert metrics are green, and performance is stable. 
No further issues are currently observed related to Gateway service performance. 
The system will continue to be proactively monitored, and preventive actions will be taken if similar behavior is detected in the future. 
 
