Database Unavailable
 
1. Detailed Description of the Issue -Database Unavailable 
2.  GXP Impact – No GxP impact identified. The application was verified to be accessible and functioning correctly. 
3. Actions Taken – working with INC000032319809. 
4. Root Cause –IAt present, the PJE system is running on DBPJF2, and DBPJF1 is acting as the HA (High Availability) node, as the role reversal was performed during the recent Linux maintenance activity. 
Due to the absence of an approved downtime window, the database role reversal has not yet been reverted. However, the system is operating as expected: 
5. Workaround – We will plan to revert the database roles back to the original configuration during the upcoming maintenance window. 
In the meantime, we will continue monitoring and also validate the alerts in Solution Manager to proactively handle such incidents. 
6. Solution – We will plan to revert the database roles back to the original configuration during the upcoming maintenance window. 
In the meantime, we will continue monitoring and also validate the alerts in Solution Manager to proactively handle such incidents. 
7. Customer Feedback – NA 
8. Change Reference –