SAP account is locked
Hi Avinash, 
 
Yes, you can proceed to close the incident. 
 
Thanks & Regards 
-------------------------------------- 
Rammohan B 
TATA CONSULTANCY SERVICES LIMITED 
Providing Services for Application Services 
rbheeset@its.jnj.com 
Mobile : + 91- 7306562322 
 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>  
Sent: Wednesday, March 11, 2026 10:59 AM 
To: Bheesetti, Ram mohana rao [JJCUS NON-J&J] <RBheeset@ITS.JNJ.com>; Moyle, William [ETHUS] <WMoyle@ITS.JNJ.com> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Chittoor, Sampathsowmya [JJCUS] <SChitto1@ITS.JNJ.com>; DL-JJT-AURIS SAP Security <DL-JJT-AURIS-SAP-Security@its.jnj.com> 
Subject: RE: INC000031868439 - SAP account is locked 
 
Hi @Bheesetti, Ram mohana rao [JJCUS NON-J&J], 
 
Shall I procced to close the Incident? 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: Bheesetti, Ram mohana rao [JJCUS NON-J&J] <RBheeset@ITS.JNJ.com>  
Sent: Tuesday, March 10, 2026 1:24 PM 
To: Moyle, William [ETHUS] <WMoyle@ITS.JNJ.com> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Chittoor, Sampathsowmya [JJCUS] <SChitto1@ITS.JNJ.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; DL-JJT-AURIS SAP Security <DL-JJT-AURIS-SAP-Security@its.jnj.com> 
Subject: RE: INC000031868439 - SAP account is locked 
 
Hi William, 
 
Please use the Password Reset tool to unlock / reset your SAP password.  
 
Kindly login to Password reset tool link https://sappasswordreset.jnj.com/irj/portal/pswrt using JNJ Network ID and Network Password. Refer to the attached Reference Guide for more information on how to Unlock your SAP Account or reset password for your SAP account.  
 
After your reset the SAP Password using Password Reset Tool which is a temporary password, please login to SAP with temporary password and when you get the below Password Change Prompt pop-up, please Enter Old Password which you have reset using Password Reset Tool. Then Enter New Password & Repeat Password with New Password which will be Permanent Password for next 90 days.  
 
  
 
Regards, 
Rammohan 
 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>  
Sent: Tuesday, March 10, 2026 12:56 PM 
To: DL-JJT-AURIS SAP Security <DL-JJT-AURIS-SAP-Security@its.jnj.com> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Moyle, William [ETHUS] <WMoyle@ITS.JNJ.com>; Chittoor, Sampathsowmya [JJCUS] <SChitto1@ITS.JNJ.com> 
Subject: INC000031868439 - SAP account is locked 
 
Hi @DL-JJT-AURIS SAP Security/team, 
 
We have received subject Incident. User is facing the account is locked Issue, please check and help him. 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
