ROTC KONV Job is failing in background mode in MP2 system.Please check the authorizations and logs for user CR1GRMP2INED
Sure,Thank you for the confirmation Surender. 
 
We will check and let you know for any support needed from basis team. 
 
Tejaswi Chirivella 
Lead Data Engineer, Data Ingestion 
  
J&J Technology Services 
ctejaswi@its.jnj.com 
M: +1 732 496 3724 (EST Hours)  
jnj.com 
 
Providing services for: 
  
 
From: Kumar, Surender [GTSUS Non-J&J] <skuma202@its.jnj.com>  
Sent: Thursday, April 2, 2026 3:37 PM 
To: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>; P, Nivetha [JJCIN NON-J&J] <NP20@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com>; Patel, Payal [GTSUS] <PPate160@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi Tejaswi, 
 
Looks like below requests have been raised to the Linux team. Also, I'm not familiar with the below Z* ABAP program mentioned below. you'll need to work with the developer to understand the extraction process. 
 
Additionally, you can raise a request with the Linux team to mount the file system on all MP2 application servers if that resolves the issue. 
 
 
 
Thanks & Regards, 
Surender Kumar 
SAP Basis Managed Services 
Cell +1-949-573-4657 
Basis Hotline : +91-9819965863 || +91-8879784132 
E-Mail: skuma202@its.jnj.com Timezone: EDT/EST 
 
 
From: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>  
Sent: Thursday, April 2, 2026 12:49 PM 
To: Kumar, Surender [GTSUS Non-J&J] <skuma202@its.jnj.com>; P, Nivetha [JJCIN NON-J&J] <NP20@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com>; Patel, Payal [GTSUS] <PPate160@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi @Kumar, Surender [GTSUS Non-J&J], 
 
PFB Mount requests. We have configured EFS mount on the below mentioned 2 DB servers and 1 Application PROD server only as we didn't get all application servers information at that time. 
We got know yesterday only that there are total 8 application servers handling load balancing when we were debugging the background job termination error. It's our assumption that if we mount EFS on all servers the background issue will be solved. 
 
We need help from basis team to understand how ABAP extraction handles EFS mount when load balancing is applied, Also need confirmation whether we need to setup /informatica_cdl EFS on all required PROD servers to fix the issue. Yesterday in call we informed same to Nivetha to check and get back on the solution.  
 
Please let us know if you have any question, we can setup a call and discuss further. 
 
MP2 DB servers--AWSDLCNVAL001E/AWSDLCNVAL001H 
MP2 application server--AWSDLCNVAL001Q - asmp200  
 
Mount Req for DEV- REQ000022980912  
Mount Req for QA- REQ000022980935 
Mount Req for PROD:REQ000022981530 
 
 
Tejaswi Chirivella 
Lead Data Engineer, Data Ingestion 
  
J&J Technology Services 
ctejaswi@its.jnj.com 
M: +1 732 496 3724 (EST Hours)  
jnj.com 
 
Providing services for: 
  
 
From: Kumar, Surender [GTSUS Non-J&J] <skuma202@its.jnj.com>  
Sent: Thursday, April 2, 2026 11:45 AM 
To: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>; P, Nivetha [JJCIN NON-J&J] <NP20@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com>; Patel, Payal [GTSUS] <PPate160@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi Tejaswi, 
 
Could you please share the approval email or RITM for mounting FS /informatica_cdl on all MP2 application servers? 
 
 
 
Thanks & Regards, 
Surender Kumar 
SAP Basis Managed Services 
Cell +1-949-573-4657 
Basis Hotline : +91-9819965863 || +91-8879784132 
E-Mail: skuma202@its.jnj.com Timezone: EDT/EST 
 
 
From: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>  
Sent: Thursday, April 2, 2026 11:22 AM 
To: Kumar, Surender [GTSUS Non-J&J] <skuma202@its.jnj.com>; P, Nivetha [JJCIN NON-J&J] <NP20@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com>; Patel, Payal [GTSUS] <PPate160@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi @Kumar, Surender [GTSUS Non-J&J], 
 
We had discussions and got alignment from Basis team.Yes its approved by Payal in February.  
 
Currently,  When we are testing ABAP program in getting invoked on one of the 8 application servers due to load balancing and eventually failing with the below error. 
We need solution from basis team to fix the error. 
 
Snapshot of error from the ABAP dump: 
 
Error analysis                                                                                     
    A RAISE statement in program "ZOTCMX20000000140" has raised exception                          
     condition "NO_SUCH_FILE_OR_DIRECTORY".  
 
 
Tejaswi Chirivella 
Lead Data Engineer, Data Ingestion 
  
J&J Technology Services 
ctejaswi@its.jnj.com 
M: +1 732 496 3724 (EST Hours)  
jnj.com 
 
Providing services for: 
  
 
From: Kumar, Surender [GTSUS Non-J&J] <skuma202@its.jnj.com>  
Sent: Thursday, April 2, 2026 11:02 AM 
To: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>; P, Nivetha [JJCIN NON-J&J] <NP20@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com>; Patel, Payal [GTSUS] <PPate160@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi Tejaswi, 
 
Was this design reviewed and approved by @Patel, Payal [GTSUS] ? To my knowledge, we have never mounted the /informatica file system on the application servers, and I'm also not aware who provided the application server details for mounting this file system. 
 
 
 
Thanks & Regards, 
Surender Kumar 
SAP Basis Managed Services 
Cell +1-949-573-4657 
Basis Hotline : +91-9819965863 || +91-8879784132 
E-Mail: skuma202@its.jnj.com Timezone: EDT/EST 
 
 
From: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>  
Sent: Wednesday, April 1, 2026 4:35 PM 
To: P, Nivetha [JJCIN NON-J&J] <NP20@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com>; Kumar, Surender [GTSUS Non-J&J] <skuma202@its.jnj.com>; Patel, Payal [GTSUS] <PPate160@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Thank you Sree for the detailed notes. 
 
Hi @Kumar, Surender [GTSUS Non-J&J]/ @Patel, Payal [GTSUS], 
 
We need confirmation from basis team on below.Accordingly we will start working on the required setup as we have planned delivery for KONV table this week in CDL L0. 
 
Please let us know if we need to have the EFS mount where the staging file is being created needs to be mounted on all the 7 SAP application servers behind the load balancer for MP2. 
 
Tejaswi Chirivella 
Lead Data Engineer, Data Ingestion 
  
J&J Technology Services 
ctejaswi@its.jnj.com 
M: +1 732 496 3724 (EST Hours)  
jnj.com 
 
Providing services for: 
  
 
From: P, Nivetha [JJCIN NON-J&J] <NP20@ITS.JNJ.com>  
Sent: Wednesday, April 1, 2026 4:18 PM 
To: S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
 
++ @DL-JNJNA-TS-BASIS-Support-NA1 
 
Thanks & Regards, 
Nivetha P 
  
SAP Basis Managed Services (NA1 Support), 
Cell +91-9944590185 
E-Mail: np20@its.jnj.com  Timezone: IST 
 
From: S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>  
Sent: Thursday, April 2, 2026 1:46 AM 
To: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; DL-TS-INFA-CDC-Platform <DL-TS-INFA-CDC-Platform@its.jnj.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com>; P, Nivetha [JJCIN NON-J&J] <NP20@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hello @P, Nivetha [JJCIN NON-J&J]/Team, 
 
Thank you all for your time over the call. As discussed in the today's session we see that the ABAP program in getting invoked on one of the 7 application server when testing with the below variations of the RFC entries and eventually failing with the below error .  
 
Snapshot of error from the ABAP dump: 
 
Error analysis                                                                                     
    A RAISE statement in program "ZOTCMX20000000140" has raised exception                          
     condition "NO_SUCH_FILE_OR_DIRECTORY".  
 
As per the confirmation from @Tejaswi, Chirivella [GTSUS Non-J&J] we see that only the below application servers were provided in the past in order to extract the data from the cluster table and the EFS file system was mounted only on this server in the past.  
 
AWSDLCNVAL001Q - asmp200 
 
But as per the confirmation we had received from the Basis team since MP2 application servers are being load balancer , please let us know if we need to have the EFS mount where the staging file is being created needs to be mounted on all the 7 SAP application servers behind the load balancer for MP2 
 
Snapshot indicating the application hosts/servers on which the ABAP program is being invoked each time: 
 
  
 
 
RFC entries: 
 
Variation 1: 
 
DEST=EDG_ROTC_Prod 
TYPE=B 
R3NAME=MP2 
MSHOST=csmp2.jnj.com 
GROUP=SPACE 
RFC_TRACE=1 
 
Variation 2: 
 
DEST=EDG_ROTC_Prod 
TYPE=A 
R3NAME=MP2 
MSHOST=csmp2.jnj.com 
GROUP=SPACE 
RFC_TRACE=1 
 
Variation 3: 
 
DEST=EDG_ROTC_Prod 
TYPE=A 
R3NAME=MP2 
ASHOST=asmp200.jnj.com 
GROUP=SPACE 
RFC_TRACE=1 
 
 
Thanks & Regards, 
Sreevardan S 
JJT TS Integrations Platform Team 
E-mail: SS105@its.jnj.com 
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot gaurantee a response for email/IM without a valid service request.  
Feel free to  refer the  operational calendar for planned maintanence windows, upgrades, change freeze windows, etc. 
 
 
From: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>  
Sent: Tuesday, March 31, 2026 5:45 PM 
To: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; DL-TS-INFA-CDC-Platform <DL-TS-INFA-CDC-Platform@its.jnj.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi @Chepuri, Avinash [GTSUS NON-J&J], 
 
Thank you for your support. PFB INC. 
 
INC000031952990 
 
We will schedule a call tomorrow 2PM to check the issue further with ABAP and security teams. 
 
Tejaswi Chirivella 
Lead Data Engineer, Data Ingestion 
  
J&J Technology Services 
ctejaswi@its.jnj.com 
M: +1 732 496 3724 (EST Hours)  
jnj.com 
 
Providing services for: 
  
 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>  
Sent: Tuesday, March 31, 2026 7:44 PM 
To: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; DL-TS-INFA-CDC-Platform <DL-TS-INFA-CDC-Platform@its.jnj.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi @Tejaswi, Chirivella [GTSUS Non-J&J], 
 
As discussed in the call, please provide an Incident. 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>  
Sent: Wednesday, April 1, 2026 3:31 AM 
To: S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>; DL-TS-INFA-CDC-Platform <DL-TS-INFA-CDC-Platform@its.jnj.com>; Induri, Anji reddy [JJCUS NON-J&J] <AInduri@ITS.JNJ.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Dhanvantri pantula, Ajay [DPYUS NON-J&J] <ADhanvan@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; Uniyal, Gaurav [GTSUS Non-J&J] <GUniyal@its.jnj.com>; Gundlapalli, Chandra babu [GTSUS] <CGundla2@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi @Induri, Anji reddy [JJCUS NON-J&J]/@Dhanvantri pantula, Ajay [DPYUS NON-J&J], 
 
Can you please check and provide the authorizations from dev and prod with below respective user ID's as our job is failing in PROD. 
We tested the same job in DEV its working fine so please check the issue on priority. 
 
DEV user ID: CR1GRMX2INED 
PROD user ID: CR1GRMP2INED 
 
 
@Chepuri, Avinash [GTSUS NON-J&J]/ @DL-JNJNA-TS-BASIS-Support-NA1: Can you please check and share the logs present on application server related to below program as the Informatica job is failing with below error. 
 
prog=ZOTCMX20000000140 
 
Thread: READER_1_1_1 
Process ID: 3398694 
Message Code: SR_17007 
Message: ERROR: Run failed: SAP error message (prog=ZOTCMX20000000140, file=/informatica_cdl/sq_konv_1, form=DSQFORM3) SAP[Background job was terminated.]. 
 
 
Tejaswi Chirivella 
Lead Data Engineer, Data Ingestion 
  
J&J Technology Services 
ctejaswi@its.jnj.com 
M: +1 732 496 3724 (EST Hours)  
jnj.com 
 
Providing services for: 
  
 
From: S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com>  
Sent: Tuesday, March 31, 2026 5:33 PM 
To: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>; DL-TS-INFA-CDC-Platform <DL-TS-INFA-CDC-Platform@its.jnj.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
HI @Tejaswi, Chirivella [GTSUS Non-J&J], 
 
Kindly let us know if your able to successfully test the connectivity to the PROD system through designer level.  
 
Also please touch base with the Basis team to cross check with the SAP Basis team for additional logging from their end as to why the below Program was getting terminated? 
 
2026-03-31 09:17:28 : ERROR : (403902 | READER_1_1_1) : (IS | PCIS_CDC_NA_Prod_Linux) : Node_INFA_NA_Prod_Linux_2 : SR_17007 : ERROR: Run failed: SAP error message (prog=ZOTCMX20000000140, file=/informatica_cdl/sq_konv_1, form=DSQFORM3) SAP[Background job was terminated.]. 
 
Kindly let us know if all the required privileges on the SAP users is still in place as we see that the last successful run for this job was back in Feb 2026? 
 
Please let us know we have verified the permission on the staging file path on the FTP server? 
 
Thanks & Regards, 
Sreevardan S 
JJT TS Integrations Platform Team 
E-mail: SS105@its.jnj.com 
Please submit all your service requests/Incidents to ServiceNow queues BI-INFORMATICA for Informatica and BI-TALEND for Talend, Please do refer to Service guides, Developer guides, Playbooks, Compliance docs and Self-help articles for Informatica and Talend before placing a request. We support only TS Owned Informatica, BDM, CDC and Talend platforms, any Informatica MDM, dedicated Informatica and Talend platforms not owned by TS is out-of-scope. 
You can reach out to Distribution List DL-ITS-APPS-BI-T1-INFA for Informatica and DL-ITS-TALEND for Talend, please ensure you quote the service request/Incident number in the subject line for faster response. We cannot gaurantee a response for email/IM without a valid service request.  
Feel free to  refer the  operational calendar for planned maintanence windows, upgrades, change freeze windows, etc. 
 
 
 
From: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>  
Sent: Tuesday, March 31, 2026 12:19 PM 
To: DL-TS-INFA-CDC-Platform <DL-TS-INFA-CDC-Platform@its.jnj.com>; S, Sreevardan [GTSUS NON-J&J] <SS105@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi @S, Sreevardan [GTSUS NON-J&J], 
 
We tested the job in dev and worked fine. But we are getting background job terminated error in PROD.PFB SR to check. 
Now we have changed filter in prod to extract and noticed error. 
 
REQ000023121013 
 
Tejaswi Chirivella 
Lead Data Engineer, Data Ingestion 
  
J&J Technology Services 
ctejaswi@its.jnj.com 
M: +1 732 496 3724 (EST Hours)  
jnj.com 
 
Providing services for: 
  
 
From: Tejaswi, Chirivella [GTSUS Non-J&J]  
Sent: Friday, March 27, 2026 1:23 PM 
To: Jagupilla, Venkatesh [GTSIN NON-J&J] <VJagupil@ITS.JNJ.com>; Goyal, Anurag [JJCUS NON-J&J] <AGoyal8@ITS.JNJ.com>; Singh, Nagendra [JJCIN NON-J&J] <NSing163@ITS.JNJ.com>; DL-TS-INFA-CDC-Platform <DL-TS-INFA-CDC-Platform@its.jnj.com>; Kumar, Surender [GTSUS Non-J&J] <skuma202@its.jnj.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM>; K, Gayathri [GTSIN NON-J&J] <GK16@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi @DL-TS-INFA-CDC-Platform/ @Kumar, Surender [GTSUS Non-J&J], 
 
Linux team changed the owner to edgusr but still after triggering the Informatica job owner is getting changed default rotc owner(mx2adm,my2adm,mp2adm) in the DB servers. 
Can you please verify what is the issue to change the owner.Please let me know the availability to schedule the meeting to check the issue as we need to deliver the data from PROD with new filter. 
 
 
Tejaswi Chirivella 
Lead Data Engineer, Data Ingestion 
  
J&J Technology Services 
ctejaswi@its.jnj.com 
M: +1 732 496 3724 (EST Hours)  
jnj.com 
 
Providing services for: 
  
 
From: Jagupilla, Venkatesh [GTSIN NON-J&J] <VJagupil@ITS.JNJ.com>  
Sent: Friday, March 27, 2026 8:38 AM 
To: Goyal, Anurag [JJCUS NON-J&J] <AGoyal8@ITS.JNJ.com>; Singh, Nagendra [JJCIN NON-J&J] <NSing163@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-TS-INFA-CDC-Platform <DL-TS-INFA-CDC-Platform@its.jnj.com>; Kumar, Surender [GTSUS Non-J&J] <skuma202@its.jnj.com>; Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM>; K, Gayathri [GTSIN NON-J&J] <GK16@ITS.JNJ.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
@Singh, Nagendra [JJCIN NON-J&J], Please check and work on it.  
 
 
Thanks and Regards, 
Venkatesh J 
Global Linux Support Team 
HCL JNJ INFRA 
 
From: Goyal, Anurag [JJCUS NON-J&J] <AGoyal8@ITS.JNJ.com>  
Sent: Friday, March 27, 2026 4:45 AM 
To: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM>; K, Gayathri [GTSIN NON-J&J] <GK16@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-TS-INFA-CDC-Platform <DL-TS-INFA-CDC-Platform@its.jnj.com>; Kumar, Surender [GTSUS Non-J&J] <skuma202@its.jnj.com> 
Subject: RE: ROTC FTP servers owner change issue 
 
Hi @DL-ITS OFS LINUX, 
 
Please to check below reported issue. 
 
Anurag Goyal 
Technical Manager, Data Ingestion 
LTI Mindtree 
J&J Technology Services 
agoyal8@ITS.JNJ.com 
M: +91 9022211191 
Providing services for: 
  
 
From: Tejaswi, Chirivella [GTSUS Non-J&J] <CTejaswi@its.jnj.com>  
Sent: Friday, March 27, 2026 9:03 AM 
To: DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM>; K, Gayathri [GTSIN NON-J&J] <GK16@ITS.JNJ.com> 
Cc: DL-TS-INGESTION <DL-TS-INGESTION@its.jnj.com>; DL-TS-INFA-CDC-Platform <DL-TS-INFA-CDC-Platform@its.jnj.com>; Kumar, Surender [GTSUS Non-J&J] <skuma202@its.jnj.com> 
Subject: ROTC FTP servers owner change issue 
 
Hi @DL-ITS OFS LINUX, 
 
Our job is failing with below error. We noticed that stage file is getting created with ROTC service account. 
As part of the attached mail, we asked to keep edgusr with full permissions but now its changed to mx2adm/my2adm user post job run. 
Can you please check and change the owner to edgusr. 
 
ROTC MY2 QA servers--AWSDLCNVAL000Q/AWSDLCNVAL000T/AWSDLCNVAL000N - asmy200 
Directory: /qa/informatica_cdl 
 
ROTC MX2 DEV--AWSDLCNVAL0007.jnj.com/AWSDLCNVAL0006 - asmx200 
Directory: /informatica_cdl_dev 
 
DEV INC: INC000031936170 
QA INC: INC000031936178 
 
 
  
 
 
  
 
 
Tejaswi Chirivella 
Lead Data Engineer, Data Ingestion 
  
J&J Technology Services 
ctejaswi@its.jnj.com 
M: +1 732 496 3724 (EST Hours)  
jnj.com 
 
Providing services for: 
  
 
