no me deja subir ni conectarme el SAP
Hi @Medina, Carlos [MED NON-J&J], 
 
We sent multiple reminders attempting to contact you to resolve the issue. We hope your issue has been fixed. As we cannot keep the incident open indefinitely, we will proceed to close it. 
If you are still experiencing the problem, please raise a new incident and we will assist you as soon as possible. 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: Kumari, Pratibha [JJCIN NON-J&J] <PKuma421@ITS.JNJ.com>  
Sent: Friday, April 3, 2026 6:50 PM 
To: Medina, Carlos [MED NON-J&J] <CMedin13@ITS.JNJ.com> 
Cc: IT Service Desk <jnjprod@service-now.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com>; Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com> 
Subject: RE: INC000031945679 : A comment has been added to a ticket assigned to you - no me deja subir ni conectarme el SAP 
 
Hello @Medina, Carlos [MED NON-J&J], 
 
Reminder 2. 
 
As per mail trail below, please provide a brief description of the issue you are facing, along with a screenshot of the error, for further investigation. 
 
 
 
 
Thanks and Regards, 
Pratibha Kumari 
 
 
 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>  
Sent: Friday, April 3, 2026 8:21 AM 
To: Medina, Carlos [MED NON-J&J] <CMedin13@ITS.JNJ.com> 
Cc: IT Service Desk <jnjprod@service-now.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000031945679 : A comment has been added to a ticket assigned to you - no me deja subir ni conectarme el SAP 
 
Hello @Medina, Carlos [MED NON-J&J], 
 
Reminder 1 
 
Any update? 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>  
Sent: Tuesday, March 31, 2026 5:50 AM 
To: Medina, Carlos [MED NON-J&J] <CMedin13@ITS.JNJ.com> 
Cc: IT Service Desk <jnjprod@service-now.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000031945679 : A comment has been added to a ticket assigned to you - no me deja subir ni conectarme el SAP 
 
Hi @Medina, Carlos [MED NON-J&J], 
 
We have received the incident. Please share a screenshot of the error and provide a brief summary to help us understand the issue. 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: IT Service Desk <jnjprod@service-now.com>  
Sent: Monday, March 30, 2026 11:31 PM 
To: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com> 
Subject: INC000031945679 : A comment has been added to a ticket assigned to you - no me deja subir ni conectarme el SAP 
 
Johnson & Johnson Technology 
 
  
 
 
 
 
 
 
A comment has been added to a ticket assigned to you 
The following comments have been added to the following ticket assigned to you: 
________________________________________ 
2026-03-30 14:01:14 EDT - Suryaprakash D (702451482) Customer notes (external) 
Thank you for sharing your concern. 
Please schedule a meeting with DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com at your earliest convenience for connect with support team. 
 
Incident	INC000031945679 
 
Short Description	no me deja subir ni conectarme el SAP 
Priority	Priority 3 
Description	no me deja subir ni conectarme el SAP 
Assigned Group	SAP L1 
Configuration Item	BACKTOBASICS-IS-ECC-PROD-RPG 
Caller	Carlos Medina (702301410) 
Caller Location	 
Caller City	 
Caller Region	 
 
 
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