Alert ID: 9738719 - Account: EU2-RCE-050 - Agent: AWSDBIIRLL0002.JNJ.COM - Status: UNAVAILABLE
1. Detailed Description of the Issue:  Alert ID: 9738719 - Account: EU2-RCE-050 - Agent: AWSDBIIRLL0002.JNJ.COM - Status: UNAVAILABLE 
2. GxP Impact: NA  
3. Action Taken:   checked and verified the outage status in control m,  
4. Root Cause: some user are still locked after the refresh activity , due to this sap connection is not established successfully. 
5. Workaround : unlock the user. 
6. Solution: unlock the user. 
7.Customer Feedback:  NA 
8. Change Reference : NA 
