Bad system response time
From: Mathur, Deepshikha [GTSUS Non-J&J]  
Sent: Friday, November 7, 2025 5:39 PM 
To: Chittoor, Sampathsowmya [JJCUS] <SChitto1@ITS.JNJ.com>; Athgur, Raghavendra [ETHUS] <RAthgurY@its.jnj.com> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: EHP - Bad system response time : INC000031388804 
 
Hello @Chittoor, Sampathsowmya [JJCUS], 
 
Request you to check the same. 
I had attached the users/transactions causing high Dialog response time. 
 
Moving ahead with closure of Incident. 
 
Regards, 
Deepshikha Mathur 
 
From: Mathur, Deepshikha [GTSUS Non-J&J] <DMathur2@ITS.JNJ.com>  
Sent: Thursday, November 6, 2025 4:12 PM 
To: Chittoor, Sampathsowmya [JJCUS] <SChitto1@ITS.JNJ.com>; Athgur, Raghavendra [ETHUS] <RAthgurY@ITS.JNJ.com> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: EHP - Bad system response time : INC000031388804 
 
Hi @Chittoor, Sampathsowmya [JJCUS] / @Athgur, Raghavendra [ETHUS], 
We have received one incident regarding the HIGH response time incident that we have received for EHP system on 3rd Nov 2025.This alert was generated as there was spike in the response time in the system. 
I have attached the Transactions/Users causing high Dialog response time 
PFB the document with screenshot/s for the reference. 
  
Please suggest users to improve the selection criteria by giving less duration/load as input while executing this for the next run to have optimal performance of the system. Also please check if there are any possibility for this being executed in background. 
  
INC000031388804  
Regards, 
Deepshikha Mathur 
  
