DATABASE:AWSDKYIRLL002I.JNJ.COM        : STATUS: The current status of the target is Down
1. Detailed Description of the Issue: 
An alert was triggered indicating that the database AWSDKYIRLL002I.JNJ.COM target status was reported as Down. 
2. GxP Impact: 
No GxP impact identified at this time. 
3. Actions Taken: 
 
Identified that the SYS user account was locked 
Initiated steps to restore access and unlock the account 
Reset the SYS user password and updated the credentials in OEM 
 
4. Root Cause: 
The issue was caused by the locking of the SYS user account, which impacted monitoring connectivity and resulted in the target status being reported as Down. 
5. Workaround: 
 
Verified that the account access has been restored 
Confirmed that OEM communication is functioning after password update 
 
6. Solution: 
The SYS user password was successfully reset and updated in OEM, and the account lock issue has been addressed. The system is now under monitoring to ensure stability.