DATABASE:AWSDKYIRLL002I.JNJ.COM        : STATUS: The current status of the target is Down
Incident Resolution: 
The Oracle Enterprise Manager (OEM) 13c agent on host AWSDLJIRLL003P was checked and validated using the emctl status agent command. The agent is confirmed to be running and ready and is communicating successfully with the OMS. 
Verification results include: 
 
Agent process is up and stable 
Successful heartbeat communication with the OMS 
Successful metric and XML data uploads with no pending backlog 
Collections are enabled and functioning correctly 
Sufficient disk space available on the upload filesystem 
 
Based on these validations, normal OEM agent functionality has been restored and the monitoring services are operating as expected. The incident is therefore marked as resolved. 
 
 
Root Cause Analysis 
The issue was caused by a temporary OEM agent service interruption, likely due to the agent process being unavailable or not actively communicating with the OMS at the time of the alert. This resulted in monitoring gaps until the agent was restarted and revalidated. 
Once the agent service was brought back up and verified, connectivity to the OMS was restored and regular monitoring resumed with no further errors observed.