Alert ID: 9640485 - Account: SYN-Q14-020 - Agent: AWSDBIIRLL0004.JNJ.COM - Status: UNAVAILABLE
1. Detailed Description of the Issue -Alert ID: 9640485 - Account: SYN-Q14-020 - Agent: AWSDBIIRLL0004.JNJ.COM - Status: UNAVAILABLE 
2.  GXP Impact – No GxP impact identified. The application was down due to system planned downtime approval there 
3. Actions Taken – NA 
4. Root Cause –  system is under Refresh activity 
5. Workaround – NA 
6. Solution – NA 
7. Customer Feedback – NA 
8. Change Reference –CHG000011388603