Alert ID: 9736612 - Account: SUS-RQB-910 - Agent: AWSDBIIRLL0002.JNJ.COM - Status: UNAVAILABLE
1. Detailed Description of the Issue: Alert ID: 9736612 - Account: SUS-RQB-910 - Agent: AWSDBIIRLL0002.JNJ.COM - Status: UNAVAILABLE 
 
2. GxP Impact: NA   
 
3. Action Taken: Checked and verified the outage status in Control-M. 
 
4. Root Cause: Some users were still locked after the refresh activity. Due to this, the SAP connection was not established successfully. 
 
5. Workaround: Unlock the user. 
 
6. Solution: Unlocked the user. 
 
7. Customer Feedback: NA   
 
8. Change Reference: NA