Hi Please unlock SO 45558162, that is urgent needs to be shipped today. Please double check my profile to see the other locked SOs, I know of at least 1 for SA
1. Detailed Description of the Issue: 
The user requested an urgent unlock of Sales Order (SO) 45558162, which needed to be shipped the same day. Additionally, the user asked for their profile to be reviewed for other locked sales orders, noting at least one known locked SO related to SA. 
 
2. GxP Impact: 
Not required at the moment. 
 
3. Actions Taken: 
Approval was obtained from Silva, and the old lock entries associated with the user were reviewed and removed from the system. 
 
4. Root Cause: 
Stale or residual lock entries remained active against the user's profile, resulting in multiple sales orders being locked. 
 
5. Workaround: 
No workaround was required. The issue was resolved by clearing the obsolete lock entries. 
 
6. Solution: 
The user's old lock entries were successfully removed, restoring normal access and unlocking the affected sales orders, including SO 45558162. The system is now functioning as expected.