For a longer period of time every hour almost on the dot of the hour sap goes out for approximately 5 mins. If ''feels'' as if on the hour some backlog gets pus
From: Mathur, Deepshikha [GTSUS Non-J&J] <DMathur2@ITS.JNJ.com>  
Sent: Wednesday, May 6, 2026 7:37 PM 
To: Polanco paulino, Tainais [VISEU] <TPolanco@ITS.JNJ.com>; Haasen, Alex van [VISEU] <AHaasen@ITS.JNJ.com> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000032068850 
 
Hello @Haasen, Alex van [VISEU], 
 
Request your update on the issue. 
Consider this as 2nd Reminder mail. 
We will be closing the Incident,if we don't get any update on the mail. 
 
Regards, 
Deepshikha Mathur 
 
From: Polanco paulino, Tainais [VISEU] <TPolanco@ITS.JNJ.com>  
Sent: Tuesday, May 5, 2026 3:53 PM 
To: Mathur, Deepshikha [GTSUS Non-J&J] <DMathur2@ITS.JNJ.com>; Haasen, Alex van [VISEU] <AHaasen@ITS.JNJ.com> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000032068850 
 
Hi Alex, 
 
Can you please give Deepshika an update with screenshot for the ticket that was raised on April 29th, 2026? 
In our shift we did not experience any issues, and I don't have any of the screenshots that Deepshika is asking for. 
 
Regards, 
 
Tainais Polanco Paulino 
Team Lead Operations 
Johnson & Johnson Vision 
Van Swietenlaan 5, 9728 NX, Groningen, The Netherlands 
 
Mobile: +31 622038846 
tpolanco@its.jnj.com 
