SAP - uanble to login
1. Detailed Description of the Issue -SAP - uanble to login 
2.  GXP Impact – No GxP impact identified.  
3. Actions Taken – connected with user and guided him erplaunchpad usage and unlock user account  
4. Root Cause –  NA 
5. Workaround –  
6. Solution – connected with user and guided him erplaunchpad usage and unlock user account  
7. Customer Feedback – NA 
8. Change Reference –