HI Basis team, pls. help to clear out print queue for AU01.
'- user from Turkey triggered a print job exceeding 13,000 pages on the AU01 printer, causing the device to jam. Upon investigation, the large print job was identified in the queue. 
 
-The print queue was cleared to remove the 13,000+ page job, which resolved the printer jam. Post-clearance, the printer is functioning normally and no pending print jobs remain. 
 
No further action is required. Incident is being closed.