Alert ID: 9655859 - Account: SUS-BAB-050 - Agent: AWSDBIIRLL0002.JNJ.COM - Status: UNAVAILABLE
1 . Detailed description of the Issue: Account: SUS-BAB-050 - Agent: AWSDBIIRLL0002.JNJ.COM - Status: UNAVAILABLE 
2 . GXP impact : No 
3. Actions taken: Checked the system availability and database connectivity from OEM. 
4. Root cause: the alert was generated due to BAB being under kernel CHG000011396906 which took more time than the schedule, which resulting in blackout getting removed hence receiving the alert. 
5. Workaround: NA 
6. Solution: the system was up and running after the activity. 
7. customer feedback : NA 
8. Change reference: NA