Alert ID: 9685055 - Account: RAD-AHQ-200 - Agent: AWSDBINVAL0002.JNJ.COM - Status: UNAVAILABLE
system up after activity done by Linux team. 
 
 
 
From: Rupasingha, Thillini [GTSUS NON-J&J] <TRupasin@ITS.JNJ.com>  
Sent: Wednesday, May 20, 2026 6:16 PM 
To: Kumar, Navdeep [GTSUS NON-J&J] <NKuma256@ITS.JNJ.com>; Siramsetty, Vijay [GTSUS NON-J&J] <VSiramse@ITS.JNJ.com>; Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com>; Narla, Ramakrishna [JJCUS Non-J&J] <RNarla@ITS.JNJ.com>; Makkar, Sanket [GTSUS NON-J&J] <SMakkar2@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM>; Swathi, Parameshappa [GTSUS NON-J&J] <PSwathi1@ITS.JNJ.com> 
Cc: Nanda, Barenya [GTSUS] <BNanda4@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: CTASK000018092115 
 
Hi @Swathi, Parameshappa [GTSUS NON-J&J], 
 
Please check on the post patching issue.  
 
Thilini Rupasingha 
Global Linux Support Team 
HCL JNJ INFRA – Sri Lanka 
Email: trupasin@its.jnj.com 
For Immediate Assistance: 
Please contact the Linux team on Teams with a valid reference (INC / SR / CHG / CTASK / ITASK).If your email goes unanswered for 24 hours, please reach out to: 
DL-HCL-LinuxIM-Leads | DL-ITSUS-LinuxIM-Leads@ITS.JNJ.com 
Management Escalations: 
•	Chandra Vela – cvela3@its.jnj.com | +91 9643004892 
•	Subramanian Kumar – KSubra33@ITS.JNJ.com | +91 9884693667 
Please Note: 
• Contact the Linux Team with a valid reference number (Incident, Task, Change). 
• All services are available in IRIS under IT Self Service and the Service Catalog. 
• Please allow a minimum of 5 days for implementation of all service requests. 
 
From: Kumar, Navdeep [GTSUS NON-J&J] <NKuma256@ITS.JNJ.com>  
Sent: Wednesday, May 20, 2026 08:40 
To: Siramsetty, Vijay [GTSUS NON-J&J] <VSiramse@ITS.JNJ.com>; Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com>; Narla, Ramakrishna [JJCUS Non-J&J] <RNarla@ITS.JNJ.com>; Makkar, Sanket [GTSUS NON-J&J] <SMakkar2@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: Nanda, Barenya [GTSUS] <BNanda4@ITS.JNJ.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: CTASK000018092115 
 
Hello @DL-ITS OFS LINUX, 
 
Could you please provide update on this ? any eta , system is down due to this. 
 
Thanks, 
Navdeep 
 
From: Kumar, Navdeep [GTSUS NON-J&J]  
Sent: Wednesday, May 20, 2026 5:39 PM 
To: Siramsetty, Vijay [GTSUS NON-J&J] <VSiramse@ITS.JNJ.com>; Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com>; Narla, Ramakrishna [JJCUS Non-J&J] <RNarla@ITS.JNJ.com>; Makkar, Sanket [GTSUS NON-J&J] <SMakkar2@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: CTASK000018092115 
 
Hi @Jaiswal, Ritesh [GTSUS NON-J&J]/Team, 
 
In addition to that , dbqat1 ( awsbkxnval000i ) is primary , dbqat should point to dbqat1 , after that our apps will be up . please check on it on priority. 
It's a hana cluster. 
 
Thanks, 
Navdeep 
 
From: Siramsetty, Vijay [GTSUS NON-J&J] <VSiramse@ITS.JNJ.com>  
Sent: Wednesday, May 20, 2026 5:20 PM 
To: Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com>; Narla, Ramakrishna [JJCUS Non-J&J] <RNarla@ITS.JNJ.com>; Makkar, Sanket [GTSUS NON-J&J] <SMakkar2@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: CTASK000018092115 
 
Hi @Jaiswal, Ritesh [GTSUS NON-J&J]/Team, 
 
After the completion of OS patching, the application servers (asahq00,asahq01)are not coming up due to a database connectivity issue. 
 
Prior to patching, when accessing dbqat, it correctly pointed to the primary DB server. However, this is no longer working post-patching. 
 
Could you please check and resolve this issue on priority, as we are already beyond the planned maintenance window? 
 
Thanks & Regards, 
------------------------- 
Vijay Siramsetty 
J&J BASIS Managed Services | Ltimindtree.ltd 
Cell – 9100527957 
Basis Hotline : +91-9819965863, +91-8879784132 
 
From: Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com>  
Sent: Wednesday, May 20, 2026 2:26 PM 
To: Narla, Ramakrishna [JJCUS Non-J&J] <RNarla@ITS.JNJ.com>; Makkar, Sanket [GTSUS NON-J&J] <SMakkar2@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: CTASK000018092115 
 
Hi @Narla, Ramakrishna [JJCUS Non-J&J], 
 
We have rebooted the server successfully, now server is up and running fine pls check and confirm. 
 
  
 
 
Thanks & Regards 
Ritesh Jaiswal 
Global Linux Support Team 
HCL JNJ INFRA – Noida India 
Email: rjaisw22@its.jnj.com 
  
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 
For Immediate Assistance, please contact the Linux with a valid reference (INC/SR/CHG/CTASK/ITASK) on Teams. 
If an email goes unanswered for 24 hours, please reach out to DL-HCL-LinuxIM-Leads DL-ITSUS-LinuxIM-Leads@ITS.JNJ.com. 
For management escalations, please contact Chandra Vela at cvela3@its.jnj.com(+91 9643004892) or Surendra babu at sbabu1@its.jnj.com (+91 9840192199). 
  
Please Note: 
•	Always reach out to the Linux Team with a valid reference number (Incident, Task, and Change); without one, we may not be able to fulfill the request. 
•	All services are available in IRIS under IT Self-Service and Service Catalog for your convenience. 
•	Please allow a minimum of 5 days for the implementation of all service requests (tasks) to ensure uninterrupted support. 
 
 
 
From: Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com>  
Sent: Wednesday, May 20, 2026 4:42 AM 
To: Narla, Ramakrishna [JJCUS Non-J&J] <RNarla@ITS.JNJ.com>; Makkar, Sanket [GTSUS NON-J&J] <SMakkar2@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: CTASK000018092115 
 
Hi @Narla, Ramakrishna [JJCUS Non-J&J], 
 
Acknowledged! 
Will update you shortly. 
 
 
Thanks & Regards 
Ritesh Jaiswal 
Global Linux Support Team 
HCL JNJ INFRA – Noida India 
Email: rjaisw22@its.jnj.com 
  
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 
For Immediate Assistance, please contact the Linux with a valid reference (INC/SR/CHG/CTASK/ITASK) on Teams. 
If an email goes unanswered for 24 hours, please reach out to DL-HCL-LinuxIM-Leads DL-ITSUS-LinuxIM-Leads@ITS.JNJ.com. 
For management escalations, please contact Chandra Vela at cvela3@its.jnj.com(+91 9643004892) or Surendra babu at sbabu1@its.jnj.com (+91 9840192199). 
  
Please Note: 
•	Always reach out to the Linux Team with a valid reference number (Incident, Task, and Change); without one, we may not be able to fulfill the request. 
•	All services are available in IRIS under IT Self-Service and Service Catalog for your convenience. 
•	Please allow a minimum of 5 days for the implementation of all service requests (tasks) to ensure uninterrupted support. 
 
 
 
From: Narla, Ramakrishna [JJCUS Non-J&J] <RNarla@ITS.JNJ.com>  
Sent: Wednesday, May 20, 2026 4:39 AM 
To: Makkar, Sanket [GTSUS NON-J&J] <SMakkar2@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM>; Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: CTASK000018092115 
 
Hi @Jaiswal, Ritesh [GTSUS NON-J&J], 
 
could you please reboot the below mentioned server. we are unable to start the server after os patching 
  
awsbkxnval000j 
 
CTASK000018092115 
 
 
Thanks and Regards,  
 ----------------------------------------------------------------- 
 	Narla Ramakrishna 
	SAP Basis Managed Services (NA1 Support) 
Cell +91-8143601544 
E-Mail: rnarla@its.jnj.com  Timezone: IST 
 
  
 
From: Narla, Ramakrishna [JJCUS Non-J&J]  
Sent: Wednesday, May 20, 2026 1:18 PM 
To: Makkar, Sanket [GTSUS NON-J&J] <SMakkar2@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: CTASK000018092115 
 
Hi @Makkar, Sanket [GTSUS NON-J&J],Team, 
 
Please disable the Maintenance Mode for the below mentioned CS and ERS servers of AHQ system. 
  
awsbkxnval000k.jnj.com	ersahq.jnj.com 
  
awsbkxnval000n.jnj.com	csahq.jnj.com 
 	  
Please find the below CTASK updated for the same. 
  
CTASK000018092115 
 
 
Thanks and Regards,  
 ----------------------------------------------------------------- 
 	Narla Ramakrishna 
	SAP Basis Managed Services (NA1 Support) 
Cell +91-8143601544 
E-Mail: rnarla@its.jnj.com  Timezone: IST 
 
  
 
 
 
 
 
From: Makkar, Sanket [GTSUS NON-J&J] <SMakkar2@ITS.JNJ.com>  
Sent: Wednesday, May 20, 2026 11:21 AM 
To: Narla, Ramakrishna [JJCUS Non-J&J] <RNarla@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: Re: CTASK000018092115 
 
Hi @Narla, Ramakrishna [JJCUS Non-J&J],  
 
We have enabled the maintenance mode . 
 
[root@awsbkxnval000k:/root]# 
#-> pcs property config | grep -i maintenance-mode 
 maintenance-mode: true 
[root@awsbkxnval000k:/root]# 
#-> 
 
Thanks and Regards, 
Sanket Makkar 
Global Linux Support Team 
HCL JNJ INFRA – Noida India 
Email: smakkar2@its.jnj.com 
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 
For Immediate Assistance, please contact the Linux with a valid reference (INC/SR/CHG/CTASK/ITASK) on Teams. 
If an email goes unanswered for 24 hours, please reach out to DL-HCL-LinuxIM-Leads DL-ITSUS-LinuxIM-Leads@ITS.JNJ.com. 
For management escalations, please contact Chandra Vela at cvela3@its.jnj.com(+91 9643004892) or Surendra babu at sbabu1@its.jnj.com (+91 9840192199). 
  
Please Note: 
•             Always reach out to the Linux Team with a valid reference number (Incident, Task, and Change); without one, we may not be able to fulfill the request. 
•             All services are available in IRIS under IT Self-Service and Service Catalog for your convenience. 
•             Please allow a minimum of 5 days for the implementation of all service requests (tasks) to ensure uninterrupted support. 
 
  
________________________________________ 
From: Narla, Ramakrishna [JJCUS Non-J&J] <RNarla@ITS.JNJ.com> 
Sent: Wednesday, May 20, 2026 1:47 AM 
To: DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM>; Makkar, Sanket [GTSUS NON-J&J] <SMakkar2@ITS.JNJ.com> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: CTASK000018092115  
  
Hi @DL-ITS OFS LINUX, Team, 
  
Please enable the Maintenance Mode for the below mentioned CS and ERS servers of AHQ system. 
  
awsbkxnval000k.jnj.com	ersahq.jnj.com 
  
awsbkxnval000n.jnj.com	csahq.jnj.com 
 	  
Please find the below CTASK updated for the same. 
  
CTASK000018092115 
  
  
  
  
Thanks and Regards,  
 ----------------------------------------------------------------- 
 	Narla Ramakrishna 
	SAP Basis Managed Services (NA1 Support) 
Cell +91-8143601544 
E-Mail: rnarla@its.jnj.com  Timezone: IST 
 
  
  
  
  
