AGENT:   ITSGBHHLSP00470.jnj.com       : STATUS: Agent Unreachable (Blocked plug-in Mismatch)
Currently, we are working with the Oracle Support team to address the OEM Agent issue under Service Request (SR) 4-0003160961. 
Due to SLA constraints, this incident is being closed at this time. We will continue to follow up with Oracle Support and provide further updates once a permanent solution or recommendation is received. 
At present, there is no major impact on the system or business operations, and all monitored services remain stable. Therefore, this incident is being closed as Resolved, pending the final outcome from Oracle Support. 
Resolution Summary: 
 
Issue escalated to Oracle Support. 
Service Request: SR 4-0003160961 opened and under investigation. 
No critical system impact observed. 
Incident closed due to SLA requirements. 
Further updates/actions will be taken based on Oracle Support's recommendations.