Hi can you please check the configuration for the document printer linked to the WorkCentre OP07during packing no document print for the WorkCentre OP07 printe
As per the details mentioned , Printer with Name JNJBECOP21 and IP address 10.152.144.85 doesn't exists in PMS system. 
Same informed to user but no updates from user since last  3days hence closing the incident. 
Please open new Incident with proper details.