REOPENED : Concour issue
She told mHi @Léonardy, Laurence [JRDBE NON-J&J], 
 
We attempted to contact you and sent multiple reminder emails regarding Incident INC000032056315, but we have not received any response. Since there's been no update, we are proceeding to close the incident now. 
 
If the problem persists, please raise a new ticket and we will assist you further. 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: Sharma, Neha [JJCUS NON-J&J] <NSharm70@ITS.JNJ.com>  
Sent: Tuesday, May 5, 2026 3:10 PM 
To: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>; Léonardy, Laurence [JRDBE NON-J&J] <LLeonar3@ITS.JNJ.com> 
Cc: IT Service Desk <jnjprod@service-now.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000032056315: Has been assigned to you - REOPENED : Concour issue 
 
Hello @Léonardy, Laurence [JRDBE NON-J&J], 
 
Can you please update on this. 
 
 
Neha Sharma  
Basis Managed Services. 
Email : nsharm70@its.jnj.com 
Basis Hotline : +91 9819965863 | +91 8879784132 
Cell No : 7506730607 
 
 
 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>  
Sent: Wednesday, April 29, 2026 11:22 PM 
To: Léonardy, Laurence [JRDBE NON-J&J] <LLeonar3@ITS.JNJ.com> 
Cc: IT Service Desk <jnjprod@service-now.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000032056315: Has been assigned to you - REOPENED : Concour issue 
 
Hi @Léonardy, Laurence [JRDBE NON-J&J], 
 
Reminder 1 
 
Any update? 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>  
Sent: Tuesday, April 28, 2026 2:28 PM 
To: Léonardy, Laurence [JRDBE NON-J&J] <LLeonar3@ITS.JNJ.com> 
Cc: IT Service Desk <jnjprod@service-now.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000032056315: Has been assigned to you - REOPENED : Concour issue 
 
Hi @Léonardy, Laurence [JRDBE NON-J&J], 
 
We have received subject incident. Could you please let us know your availability to connect for a screen-sharing session about the issue? 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: IT Service Desk <jnjprod@service-now.com>  
Sent: Monday, April 27, 2026 7:19 PM 
To: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com> 
Subject: INC000032056315: Has been assigned to you - REOPENED : Concour issue 
 
Johnson & Johnson Technology 
 
  
 
 
 
 
 
 
Priority 4 Incident has been assigned to you 
Priority 4 Incident has been assigned to you 
 
Incident	INC000032056315 
 
Short Description	REOPENED : Concour issue 
Priority	Priority 4 
Description	She told me that she has an issue to place her info on concours, I found a KB for that and sent her via teams, also the name of the article and told her to click on the hyperlink to enter to concours.  
 
--- 
Elle m'a dit qu'elle avait un problème pour inscrire ses informations au concours. J'ai trouvé un article de la base de connaissances à ce sujet et je le lui ai envoyé par l'intermédiaire de Teams, ainsi que le nom de l'article, et je lui ai dit de cliquer sur le lien hypertexte pour participer au concours. 
Assigned Group	SAP L1 
Configuration Item	CONCOURSE-IS-3KEYS-DEV-D23 
Caller	Laurence Léonardy (702409481) 
Caller Location	Belgium - Remote 
Caller City	 
Caller Region	EMEA 
 
 
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Ref:MSG000533857975 
e that she will look after. 