Control-M: 32_NAP_NONSAP - Event: JOB NOT OK App: ABIOMED-IS-ECC-PROD-S4P Job: Hanacleaner Folder: 9N1PR32_ABM-DATABASE-ECC-S4HANA
From: C, Nandhakumar [GTSUS NON-J&J] <NC7@ITS.JNJ.com>  
Sent: Wednesday, November 26, 2025 11:35 PM 
To: Kumar, Navdeep [GTSUS NON-J&J] <NKuma256@ITS.JNJ.com>; Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM>; K, Gayathri [GTSIN NON-J&J] <GK16@ITS.JNJ.com> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: Re: INC000031470091 : File permission issue on server AWSDSXNVAL0012 and AWSDSXNVAL0022  
 
Hi @K, Gayathri [GTSIN NON-J&J] , 
 
Please check and revert. 
 
Thanks & Regards, 
Nandhakumar C, 
Johnson & Johnson, 
Linux | Unix Global Run Support, 
? nc7@its.jnj.com 
For Immediate Attention please reach out to Linux Hotline @ +1 408418 9925, +1 408418 9917 with valid reference 
INC/SR/CHG/Ctask 
If a mail is not responded within 24hrs please reach out to DL-HCL-LinuxIM-Leads <DL-ITSUS-LinuxIM-Leads@ITS.JNJ.com> or ping group DL or Leads  DL-HCL-LinuxIM-Leads <DL-ITSUS-LinuxIM-Leads@ITS.JNJ.com> 
For management escalations, Please reach out to Sanjeev Singh (SSingh45@ITS.JNJ.COM +91 9654697855) 
  
Please Note:  
1.        Always reach out to the Linux Team with a valid reference Number (Incident, Task and Change), without one we would not be able to service the requirement. 
2.        All the services are available in IRIS under IT Self-Service and Service Catalog for use. 
3.        All service requests (tasks) will need minimum 5 days to implement, we expect the necessary lead time to provide uninterrupted support. 
________________________________________ 
From: Kumar, Navdeep [GTSUS NON-J&J] <NKuma256@ITS.JNJ.com> 
Sent: Wednesday, November 26, 2025 11:18 PM 
To: Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000031470091 : File permission issue on server AWSDSXNVAL0012 and AWSDSXNVAL0022  
  
Hello @DL-ITS OFS LINUX/Ritesh, 
  
Could you please update on this as due to this prod S4P hanacleaner is failing. 
  
Thanks, 
Navdeep 
  
From: Kumar, Navdeep [GTSUS NON-J&J] <NKuma256@ITS.JNJ.com>  
Sent: Monday, November 24, 2025 7:48 PM 
To: Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000031470091 : File permission issue on server AWSDSXNVAL0012 and AWSDSXNVAL0022  
  
Hello Ritesh, 
  
SR is raised RITM000023857823, please check on this . 
  
Thanks, 
Navdeep  
  
From: Jaiswal, Ritesh [GTSUS NON-J&J] <RJaisw22@ITS.JNJ.com>  
Sent: Monday, November 24, 2025 5:47 PM 
To: Kumar, Navdeep [GTSUS NON-J&J] <NKuma256@ITS.JNJ.com>; DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000031470091 : File permission issue on server AWSDSXNVAL0012 and AWSDSXNVAL0022  
  
Hi @Kumar, Navdeep [GTSUS NON-J&J], 
  
For changing ownership and permission please raise RITM we will work based on the req. 
Thanks & Regards 
Ritesh Jaiswal 
Global Linux Support Team 
HCL JNJ INFRA – Noida India 
Email: rjaisw22@its.jnj.com 
  
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ 
For Immediate Assistance, please contact the Linux with a valid reference (INC/SR/CHG/CTASK/ITASK) on Teams. 
If an email goes unanswered for 24 hours, please reach out to DL-HCL-LinuxIM-Leads DL-ITSUS-LinuxIM-Leads@ITS.JNJ.com. 
For management escalations, please contact Chandra Vela at cvela3@its.jnj.com(+91 9643004892) or Surendra babu at sbabu1@its.jnj.com (+91 9840192199). 
  
Please Note: 
•	Always reach out to the Linux Team with a valid reference number (Incident, Task, and Change); without one, we may not be able to fulfill the request. 
•	All services are available in IRIS under IT Self-Service and Service Catalog for your convenience. 
•	Please allow a minimum of 5 days for the implementation of all service requests (tasks) to ensure uninterrupted support. 
  
  
  
From: Kumar, Navdeep [GTSUS NON-J&J] <NKuma256@ITS.JNJ.com>  
Sent: Monday, November 24, 2025 6:59 AM 
To: DL-ITS OFS LINUX <DL-NCSUS-OFS-LINUX@ITS.JNJ.COM> 
Cc: DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: INC000031470091 : File permission issue on server AWSDSXNVAL0012 and AWSDSXNVAL0022  
  
Hello Linux Team, 
  
Could you please check and work on the File permission issue on server AWSDSXNVAL0012 and AWSDSXNVAL0022. More details are given incident INC000031470091. 
  
Thanks, 
Navdeep 
