SAP application not opening
Hi @Jayavelu, Jaisujitha [SYNNA Non-J&J], 
 
As discussed during the call, we have resolved the issue and are closing the incident. 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com>  
Sent: Saturday, March 14, 2026 7:24 PM 
To: Jayavelu, Jaisujitha [SYNNA Non-J&J] <jjayavel@its.jnj.com> 
Cc: IT Service Desk <jnjprod@service-now.com>; DL-JNJNA-TS-BASIS-Support-NA1 <DL-NCSUS-JNJNA-TS-BASIS-Support-NA1@ITS.JNJ.com> 
Subject: RE: INC000031886385: Has been assigned to you - SAP application not opening 
 
Hi @Jayavelu, Jaisujitha [SYNNA Non-J&J], 
 
We have received the incident. Please provide a brief description and attach screenshots that illustrate the issue you are experiencing. 
 
Thanks & Regards, 
-------------------------------- 
Avinash Chepuri 
SAP Basis Managed Services (NA1) 
Johnson & Johnson | ITS 
Team DL : DL-JNJNA-TS-BASIS-Support-NA1  
 
 
 
From: IT Service Desk <jnjprod@service-now.com>  
Sent: Saturday, March 14, 2026 3:55 PM 
To: Chepuri, Avinash [GTSUS NON-J&J] <AChepur2@ITS.JNJ.com> 
Subject: INC000031886385: Has been assigned to you - SAP application not opening 
 
Johnson & Johnson Technology 
 
  
 
 
 
 
 
 
Priority 3 Incident has been assigned to you 
Priority 3 Incident has been assigned to you 
 
Incident	INC000031886385 
 
Short Description	SAP application not opening 
Priority	Priority 3 
Description	SAP application not opening 
Assigned Group	SAP L1 
Configuration Item	BACKTOBASICS-IS-ECC-PROD-P50 
Caller	Jaisujitha Jayavelu (645104624) 
Caller Location	325 PARAMOUNT DRIVE 
Caller City	RAYNHAM 
Caller Region	NA 
 
 
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