Unable to launch SAP
1. Detailed Description of the Issue - Unable to launch SAP 
2.  GXP Impact – No GxP impact identified. The application was verified to be accessible and functioning correctly. 
3. Actions Taken  - Sent 3 reminder mails to user there is no response hence closing ticket 
4. Root Cause – NA 
5. Workaround – NA 
6. Solution – Not don any thing from BASIS. As user is not available sent 3 reminders as per procedure and closing ticket  
7. Customer Feedback – NA 
8. Change Reference –