Location-Based Situation:  CRITICAL:  Please see Log tab for full information. Multiple alerts affecting site : 1003 ROUTE 202 NORTH <INC>  
1 . Detailed description of the Issue: S28 is an on?demand system available only on Tuesday. A  ticket was generated   
     on Monday , which was not  the defined system availability window  
 2 . GXP impact : No 
 3. Actions taken: Confirmed that the ticket was generated outside supported hours. 
 4. Root cause: The ticket was generated outside the defined operational hours of the S28 
 5. Workaround: NA 
 6. Solution: NA  
7. customer feedback : NA 
 8. Change reference: NA 
