AGENT:   ITSGBHHLSP00470.jnj.com       : STATUS: Agent Unreachable (Blocked plug-in Mismatch)
1. Detailed Description of the Issue -AGENT:   ITSGBHHLSP00470.jnj.com       : STATUS: Agent Unreachable (Blocked plug-in Mismatch) 
2.  GXP Impact – No GxP impact identified. The application was verified to be accessible and functioning correctly. 
3. Actions Taken – working with INC000032286236 as this is duplicate incident . 
4. Root Cause -NA 
5. Workaround – NA 
6. Solution – working with INC000032286236  
7. Customer Feedback – NA 
8. Change Reference 